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NEW QUESTION 41
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?

• A. Conduct user training.
• B. Set up users for training.
• C. Create user training materials.

Answer: C

NEW QUESTION 42
Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

• A. System requirements specification
• B. Entity Relationship Diagram (ERD)
• C. Change request logs

Answer: B

NEW QUESTION 43
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?

• A. Prototyping
• B. Observation
• C. Brainstorming

Answer: A

NEW QUESTION 44
The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.
What should the BA do next?

• A. Ask the stakeholder to demo their solution to the project team.
• B. Gather requirements and then note the proposal solution.
• C. Implement the solution now to save time in the planning phase.

Answer: B

NEW QUESTION 45
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement.
The BA plans to present ideas for a future state return handling process to the larger project team.
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?

• A. A story using personas to illustrate potential solutions
• B. Detailed technical documentation with annotations
• C. A prototype for a specific business outcome

Answer: A

NEW QUESTION 46
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