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NEW QUESTION 25
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

• A. Email
• B. Web
• C. Chat
• D. Social

Answer: A,B

Explanation:
Reference:
customer-service-management/concept/c_CustomerPortalOverview.html

NEW QUESTION 26
If only one user reports a content for moderation, the content will be hidden.

• A. True
• B. False

Answer: B

Explanation:
Explanation

NEW QUESTION 27
Matching rules enhance assignment capability by ____________________.

• A. Providing dynamic matching of cases to groups or individuals
• B. Determining if account is a customer or partner
• C. Matching best agent by skill
• D. Matching best agent by availability

Answer: C

Explanation:
Reference:
customer-service-management/concept/c_CaseRouting.html

NEW QUESTION 28
What is required to synchronize fields from a parent to a child case(s)?

• A. The role of sn_customerservice.customer_case_manager must be assigned
• B. Major Issue Management needs to be installed and certain properties enabled
• C. No action required, this is a standard Customer Service Management feature
• D. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/task/config-major-case-synchronization.html

NEW QUESTION 29
......