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NEW QUESTION 32
In which situation would an Order Guide be used?

• A. Administrators choose not to use Workflow
• B. Multiple items are typically ordered together
• C. Items have a complex fulfillment process
• D. Administrators prefer user-friendly forms qith questions and answers

Answer: B

Explanation:
Explanation
Order Guides allow organizations to group multiple items typically ordered together. One common use of Order Guides is to onboard a new employee. This process may involve provisioning a computer with appropriate software, access to key systems, telephone setup, etc. Order Guides may standardize the process and allow hiring managers to track progress for each component to ensure on-time delivery

NEW QUESTION 33
What knowledge management capability allows users to as and answer questions among peers within a knowledge base?

• A. Feedback
• B. Connect Chat
• C. Collaboration
• D. Social O&A

Answer: D

NEW QUESTION 34
How can a user with itil roles resolve a problem?

• A. Manually changing the state to "Resolved"
• B. Manually changing the state to "Closed"
• C. None of the listed answers
• D. Clicking on the Resolve button

Answer: C

Explanation:
Explanation
Users with itil role cannot resolve problems.

NEW QUESTION 35
Primary tables associated with request fulfillment begin with the prefix _____________.

• A. rf_
• B. req_
• C. sc_
• D. rm_

Answer: C

NEW QUESTION 36
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)

• A. Automatically 7 days after being resolved.
• B. Automatically 10 days after being resolved.
• C. Click on the Complete button.
• D. Manually change the state to Closed.
• E. Empty the "Assigned to" the "Assignment group" fields.

Answer: C

Explanation:
Explanation
In the baseline instance, there's no automatic closure of problems. Users cannot change the state from the State field because it is disabled. User should click on the Complete button.

NEW QUESTION 37
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