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NEW QUESTION 37
Which definition of a use case is true?

• A. list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
• B. comparison of the marketing description of what a product does to the customer's experience
• C. list of actions or event steps that a customer uses
• D. list of instructions that customer uses for their software

Answer: A

NEW QUESTION 38
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

• A. Establish a timeline of when a solution must be in place.
• B. Engage a specialist to identity a technical solution or workaround.
• C. Conduct an assessment of the business impact of the problem.
• D. Evaluate the availability of resources to work on the problem.

Answer: C

NEW QUESTION 39
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

• A. Sales Engineer
• B. Customer Success Specialist
• C. Technical Engineer
• D. Solution Product Manager

Answer: C

NEW QUESTION 40
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