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NEW QUESTION 41
In Finesse, how are different gadgets enabled for specific team members?

• A. Only the same type and configuration of gadgets are supported for all users.
• B. Ask the agent to add the gadget to his desktop after launching Finesse.
• C. Ask an administrator to configure the team with a custom layout.
• D. Ask the supervisor to add the gadget to the agents desktop.

Answer: B

NEW QUESTION 42
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

• A. configure Agent Desk Settings
• B. configure Agent Route Groups
• C. configure the Administrators
• D. configure Route teams and Skill targets
• E. configure Skill groups and Skill targets

Answer: B,E

NEW QUESTION 43
What does Precision Routing use to determine if an agent is part of its pool?

• A. Teams
• B. Attributes
• C. Skills
• D. Expressions

Answer: A

NEW QUESTION 44
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

• A. Unified Communications Manager
• B. Finesse Server
• C. Voice Browser
• D. Media Server
• E. VRU PG

Answer: A,C

NEW QUESTION 45
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