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NEW QUESTION 23
Universal Containers wants to process mobile payments. How can this requirement be met?

• A. Attach a picture of the credit card
• B. Add a custom filed to store the credit card number
• C. Create a custom payments object
• D. Install an AppExchange package.

Answer: D

NEW QUESTION 24
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

• A. Make sure the case entitlement record is being shared with the service resource.
• B. Add work order milestones after the case milestones to the entitlement process.
• C. Ensure the work order entitlement is related to the same process as the case entitlement.
• D. Create a separate entitlement process associated to the work order object.

Answer: D

NEW QUESTION 25
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

• A. Create a new user territory associated with the Service Territory and dispatcher.
• B. Add the resources assigned to the Service Territory's Member related list.
• C. Configure and run the User Territory Sharing Job in Field Service Settings.
• D. Assign a new user territory and add each of the assigned service resources.

Answer: A,C

NEW QUESTION 26
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?

• A. Field Technician Visualforce Pages
• B. Field Technician Page Layouts
• C. Field Technician Mini-Page Layouts
• D. Field Technician Field Sets

Answer: B

NEW QUESTION 27
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers

• A. Work type can be configured to include required products on the work order and work order line item
• B. Required product must be added to both work order and all work order line items
• C. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
• D. Quantity and and unit of measure are required when adding a required product

Answer: A,C

NEW QUESTION 28
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