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NEW QUESTION 43
A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose 3 answers

• A. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
• B. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
• C. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
• D. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
• E. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

Answer: A,C,D

NEW QUESTION 44
A company wants to send a coupon code to VIP customers who have abandoned their cart. The company also wants to track email open and forward count, as well as disable the coupon code after a single use.
Which set of platforms and native services should a Solution Architect recommend to satisfy these requirements?

• A. Marketing Cloud for customer segmentation; B2C Commerce for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Marketing Cloud to track email opens and forwards.
• B. Service Cloud for customer segmentation; third-party service for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.
• C. B2C Commerce for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.
• D. Marketing Cloud for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce to send abandoned cart emails; Tableau CRM to track email opens and forwards.

Answer: A

NEW QUESTION 45
An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud.
They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

• A. The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.
• B. In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.
• C. The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.
• D. The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.

Answer: A

NEW QUESTION 46
A global pharmaceutical company wants to roll-out online shopping for customers in multiple countries and needs a quick return on investment (ROI). The company is considering how to market products from prenatal vitamins to drug therapies that improve neonatal outcomes.
Each country has its own regulations around marketing and online sales. Some countries may not allow marketing to Individuals, but will allow marketing to healthcare providers and have different regulations for various channels and touchpoints. In some countries, they are allowed to use curated social content tor product ratings and discussions. In addition, branding Is uniquely defined In each country so the company would like to combine ecommerce with existing content management systems.
What strategy should a Solution Architect recommend to solve these needs?

• A. Multi-org approach with Service Cloud, LINK cartridges and translation workbench, and Partner and Customer Communities.
• B. B2C Commerce, Marketing Cloud, and Experience Builder with multi-Currency and translation workbench.
• C. Multi-org approach with Partner and Customer Communities, B2C Commerce, Heroku, and Mulesoft for SFKA-style development.
• D. Headless BZC Commerce. LINK cartridges. SFRA-style development with Heroku and MuleSoft.

Answer: A

NEW QUESTION 47
A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

• A. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
• B. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
• C. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
• D. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
• E. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

Answer: A,C,D

NEW QUESTION 48
......

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