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NEW QUESTION 28
You notice a decline over lime in your customer's usage of your product. Which action do you consider?

• A. Tell the customer a new solution will soon be available.
• B. Show the customer a comparison of the solution versus the competition.
• C. Carefully tell the customer to get more people to use your product.
• D. Re-assess the customer's business process and outline the capability of the solution.

Answer: A

NEW QUESTION 29
Drag and Drop Question
The customer wants to increase the utilization of their video conferencing system.
Drag and drop the actions from the left into the correct sequence on the right.

Answer:

Explanation:

NEW QUESTION 30
Which perspectives are covered in a balanced scorecard?

• A. business process, customer, financial, learning, growth
• B. customer, employee, partner, risk
• C. competition, culture, financial. IT systems
• D. business outcomes, customer, employee, risk

Answer: A

NEW QUESTION 31
What is the main objective of customer success?

• A. customer's reduction of risk
• B. outcomes customers are trying to achieve
• C. customer's return on investment
• D. known and unknown features of our product and solutions

Answer: B

NEW QUESTION 32
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