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NEW QUESTION 51
Universal Containers 'IT policy prevents third-party software from being installed on employee computers.
However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

• A. Email-to-Case
• B. On-Demand Email-to-Case
• C. An AppExchange package
• D. web-to-Case

Answer: B

NEW QUESTION 52
Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

• A. Validation rules
• B. Assignment rules
• C. Workflow rules
• D. Auto-response rules

Answer: C

NEW QUESTION 53
Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?

• A. Create a sharing rule for each division to provide access using the role hierarchy.
• B. Create a sharing rule for each division to provide access based on criteria of the article.
• C. Create separate data category groups for each division and assign the category to a division profile.
• D. Create a single data category group for each division and provide access using the role hierarchy.

Answer: D

NEW QUESTION 54
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