CSA (licensed systems Administrator):

Servicenow ITSM Certification The ServiceNow systems Administrator Certification exam validates the aspirants’ ability to control, configure and implement the ServiceNow platform. This certification lays the muse for the entirety the aspirants want to realize about ServiceNow earlier than proceeding on to different publications or certifications paths. this is an access-level certification with few prerequisites; however, it’s advocated that the aspirants have enjoy working with ServiceNow merchandise.

The CSA exam incorporates 60 questions that covers five particular gaining knowledge of domain names that every account for a percent of the examination. The examination makes a specialty of the topics which include person interface and navigation (20%), collaboration (10%), database management (30%), service automation (30%) and creation to scripting and application equipment (10%).

target market: ServiceNow customers, companions, income engineers and others aspirants who're interested in becoming a ServiceNow licensed gadget Administrator.

Product certifications: CSM, HR, ITBM, ITOM, ITSM and Platform.

conditions: as a minimum six months of fingers-on enjoy with ServiceNow and experience with database principles and gadget management, IT help desk procedures and incident, trouble and trade workflows.

Required guides: ServiceNow fundamentals.

length: 90-minutes.

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