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NEW QUESTION 49
When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

• A. Avaya Aura Application Enablement Services
• B. Avaya Aura Session Manager
• C. Avaya Aura Communication Manager
• D. Avaya Aura Experience Portal IVR Application

Answer: C

NEW QUESTION 50
A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

• A. Omni store DB Controller Data Store
• B. UCM Data Collector Database Backup
• C. UCA Store Service Database Backup
• D. Omni store DB Database Backup

Answer: A

NEW QUESTION 51
When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

• A. Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
• B. Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
• C. Check if you get a PING response from Avaya Control Manager Server from Web Server.
• D. Verify If you can launch the Omnichannel Administration Utility successfully.

Answer: B

NEW QUESTION 52
After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

• A. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
• B. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
• C. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
• D. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

Answer: B

NEW QUESTION 53
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

• A. CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
• B. CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
• C. CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
• D. CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService

Answer: A

NEW QUESTION 54
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