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NEW QUESTION 41
What is typically needed to assign complex incidents to support groups?

• A. The incident priority
• B. A change schedule
• C. A self-help tool
• D. The incident category

Answer: D

NEW QUESTION 42
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

• A. Service consumption
• B. Service provision
• C. Service relationship management
• D. Service offering

Answer: C

NEW QUESTION 43
Which statement about outcomes is CORRECT?

• A. The co-create value for service providers by reducing costs and risks.
• B. They allow service consumers to achieve a desired result.
• C. They provide products to service providers based on outputs.
• D. They are deliverables provided to service consumers.

Answer: B

Explanation:
Reference: https://www.axelos.com/news/blogs/february-2015/difference-between-outputs-and-outcomes-in- itsm

NEW QUESTION 44
What type of change is often used for resolving incidents or implementing security patches?

• A. Standard change
• B. Change model
• C. Normal change
• D. Emergency change

Answer: D

Explanation:
A change that must be implemented as soon as possible without strictly following the standard process e.g. to resolve an incident or implement a security patch.
The process for assessment and authorization is expedited to ensure quick implementation, so scheduling and documentation is not a priority.
The change authority may be separate from what is standard or normal practice, typically smaller in number but with greater capacity to expedite approval.
https://www.bmc.com/blogs/itil-change-enablement/

NEW QUESTION 45
Which is one of the MAIN concerns of the 'design and transition' value chain activity?

• A. Understanding stakeholder needs
• B. Meeting stakeholder expectations
• C. Understanding the organization's vision
• D. Ensuring service components are available

Answer: B

Explanation:
Explanation
The purpose of 'obtain/build' value chain activity is "to ensure that service components are available when and where they are needed, and meet agreed specifications." Service components for 'deliver and support' and service components for design and transition are key outputs of 'obtain/build' value chain activity.

NEW QUESTION 46
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