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Download Certification Preparation for Advanced Administrator Exam Dumps

NEW QUESTION 51
Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.
How should this access be granted?

• A. The administrator profile.
• B. The manage users permission to the profile.
• C. A permission set with the manage users permission.
• D. Delegated administration access to the three profiles.

Answer: D

NEW QUESTION 52
V identify features from the list below that are included in Live Agent. (Select 3)

• A. Pre-Chat Forms and Post-Chat pages
• B. Block visitors by username
• C. Block visitors by IP Address
• D. Share the customer's screen
• E. Enable agents to include standard responses without having to type each time

Answer: A,C,E

NEW QUESTION 53
Universal Containers uses Enterprise Territory Management to assist with the assignment of records. Each territory has only one user assigned. A sales rep converts a lead to an opportunity and the lead owner belongs to the same territory as an account that the opportunity was converted to.
What ts the expected assignment of the opportunity?

• A. The opportunity is assigned to the same territory as the account, and the lead owner becomes the opportunity owner.
• B. The opportunity is assigned to the same territory as the account,, and the lead owner becomes the opportunity owner. The lead owner is added as an inactive member of the territory,
• C. The opportunity is assigned to the forecast manager of the territory.
• D. A The opportunity is assigned to the same territory as the account, and the opportunity owner is the sole member of the territory.

Answer: D

NEW QUESTION 54
Lets say you have a case and it may have Parent Case. Using which relationship you can get information of all child cases in parent Case ?

• A. Master Detail
• B. Lookup Relationship
• C. Hierarchical relationship

Answer: C

NEW QUESTION 55
Which features make repetitive actions in the Service Console quicker and easier for agents?
Select 3

• A. Email Templates
• B. Macros
• C. Predictive text
• D. Heuristic Logic
• E. Quick Text

Answer: A,B,E

NEW QUESTION 56
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