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NEW QUESTION 25
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?

• A. Non-functional requirement
• B. functional requirement
• C. User story

Answer: B

NEW QUESTION 26
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?

• A. Brainstorming and prototyping
• B. Observation and interviewing
• C. focus groups and workshops

Answer: A

NEW QUESTION 27
The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints.
What should the BA do next?

• A. Validate requirements.
• B. Organize requirements.
• C. Prioritize requirements.

Answer: C

NEW QUESTION 28
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?

• A. Add the stakeholder's concerns to a "parking lot" for further discussion.
• B. Ask the stakeholder to focus on the onboarding process.
• C. Shift the conversation from onboarding to the stakeholder's concerns.

Answer: A

NEW QUESTION 29
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

• A. Review the user stories to ensure they are small, testable, and valuable.
• B. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
• C. Move the deployment date out so the teams have more time to work.

Answer: A

NEW QUESTION 30
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