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Download Cisco Customer Success Manager Exam Dumps
NEW QUESTION 20
DRAG DROP
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Select and Place:
Answer:
Explanation:
NEW QUESTION 21
From a Customer Success perspective, why should the customer's health be monitored?
- A. to give the customer valuable insight so they can automatically renew critical services on time
- B. to identify unused licenses so they can be addressed via a service improvement plan
- C. to directly enable renewals
- D. to provide the opportunity to address any changes in the customer's experience around the solution
Answer: A
NEW QUESTION 22
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution.
The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?
- A. Escalate the situation to your manager and request a customer visit to understand concerns and expectations.
- B. Engage the service delivery manager and request two days of free consultation for the customer.
- C. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution.
- D. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps.
Answer: D
NEW QUESTION 23
What is the order of the key elements of process improvement for Customer Success?
- A. measure, define, analyze, control, improve
- B. analyze, define, measure, control, improve
- C. define, measure, analyze, improve, control
- D. define, analyze, measure, improve, control
Answer: C
NEW QUESTION 24
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
- A. customer annual report and quarterly business reviews
- B. detailed contract inventory
- C. sales account plan
- D. support tickets reports and diagnostic information
- E. questions to validate the interpreted analytical data
Answer: A,D
NEW QUESTION 25
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