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NEW QUESTION 30
Which two steps are required to configure a Supervisor? (Choose two.)

• A. make sure the Supervisor has an Active Directory Account
• B. assign the Supervisor to only one Team
• C. assign the Supervisor to a Precision Queue
• D. ensure that "Is Supervisor" is checked
• E. assign the Supervisor to a Skill Group and Precision Queue

Answer: B,D

NEW QUESTION 31
What are two descriptions for the Agent Targeting Rule? (Choose two.)

• A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
• B. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
• C. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
• D. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
• E. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

Answer: B,D

NEW QUESTION 32
What are two default CCB VXML applications that could be modified? (Choose two.)

• A. Callback Engine
• B. CallbackEntry
• C. BillingQueue
• D. CallbackQueue
• E. cvp_ccb-vxml.tcl

Answer: B,E

NEW QUESTION 33
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

• A. VRU PG
• B. Voice Browser
• C. Media Server
• D. Finesse Server
• E. Unified Communications Manager

Answer: B,E

NEW QUESTION 34
What value is used for Variable REQUERY_NO ANSWER?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C

NEW QUESTION 35
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