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NEW QUESTION 40
A customer wants return a defective product instead of scheduling service appointment How should this product be tracked in field service lightning?

• A. Create a return order and relate it to the product
• B. Create a work order and work order line
• C. Create a product request and product request line item
• D. Create return order and return order line item

Answer: D

NEW QUESTION 41
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

• A. Add the Work Order Quick Action on the Account.
• B. Use Work Types to achieve pre-defined templates.
• C. Add the Work Order Quick Action on the Case.
• D. Use Record Types to achieve pre-defined templates.

Answer: B,C

NEW QUESTION 42
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

• A. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
• B. Create customer-specific Price Books and add all products as Price Book Entries.
• C. Utilize a custom Global Price Book and add all products as Price Book Entries.
• D. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

Answer: A

NEW QUESTION 43
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

• A. Select Hours, Absences and Overtime on the Utilization Tab.
• B. Select Sort by Average Utilization on the Resources Tab.
• C. Select Travel Time and Breaks as skills on the Skills Tab.
• D. Select Date Resolution on the Hours Tab.

Answer: B

NEW QUESTION 44
Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

• A. Use an ERP to manage the BoM.
• B. Use Assets and define a hierarchy.
• C. Use Products and add to an Order.
• D. Use a custom object to model the BoM.

Answer: A

NEW QUESTION 45
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