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Download Oracle Service Center 2022 Implementation Professional Exam Dumps

NEW QUESTION 50
Which three statements are true about Service Level Agreements?

  • A. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
  • B. They enable you to set a timeline for an agent to respond to an incident.
  • C. They enable you to restrict the number of incidents raised by end users through various channels.
  • D. They enable you to restrict what agents can view as part of navigation on the console.
  • E. They enable you to set the reports that are visible to an agent.
  • F. They enable you to specify the duration for which an incident can be kept in waiting status.

Answer: A,B,F

 

NEW QUESTION 51
How many rows can be returned by a tabular query?

  • A. 0
  • B. 1
  • C. 2
  • D. Unlimited
  • E. 3

Answer: C

 

NEW QUESTION 52
Which three options are not supported in a Browser User Interface workspace?

  • A. Any site which does not want to be embedded inside an iframe will not be rendered.
  • B. Any site trying to navigate to a top-level page will not be rendered.
  • C. The mixing of HTTP and HTTPS is not supported because i is a security violation.
  • D. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
  • E. The authorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.

Answer: A,C,D

Explanation:
https://cx.rightnow.com/app/answers/detail/a_id/8173/kw/browser%20user%20interface%20workspace
https://cx.rightnow.com/app/answers/detail/a_id/9022/kw/browser%20user%20interface%20workspace/related/1
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAABU/Chunk132944282_d107.htm

 

NEW QUESTION 53
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

  • A. Tuesday 11 AM
  • B. Saturday 4 PM
  • C. Monday 10 AM
  • D. Saturday 6 PM

Answer: B

 

NEW QUESTION 54
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

  • A. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
  • B. The profile to which the agent is assigned does not have the incident workspace assigned.
  • C. The profile to which the agent is assigned does not have a navigation set assigned.
  • D. The profile to which the agent is assigned does not have the Interface Access check box selected.
  • E. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

Answer: D

 

NEW QUESTION 55
......

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