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NEW QUESTION 21
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

• A. Capture signature, sync device, update record, deliver Service Report.
• B. Deliver Service Report, capture signature, update record, sync device.
• C. Capture signature, update record, sync device, deliver Service Report.
• D. Deliver Service Report, update record, sync device, capture signature.

Answer: C

NEW QUESTION 22
A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time.
What type of event should be used to meet this requirement?

• A. Change Data Capture Event
• B. Generic Event
• C. Platform Event
• D. Push Topic Event

Answer: D

Explanation:
https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/pushtopic_events_intro.htm

NEW QUESTION 23
Geolocation tracking is enabled for universal container's for technician but should apply to full time employees How can Geolocation tracking for contractors to be disabled?

• A. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor
• B. Unchecked the geocoding field on the contractor's profile
• C. Unchecked the collect service resources Geolocation history field in field service mobile settings
• D. Set the Geolocation update frequency field to zero for contractors

Answer: A

NEW QUESTION 24
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

• A. Entitlement Templates
• B. Entitlements
• C. Work Types
• D. Work Order Record Types

Answer: C

NEW QUESTION 25
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

• A. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
• B. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
• C. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
• D. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.

Answer: D

NEW QUESTION 26
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