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NEW QUESTION 32
What are two methods for creating a conference call in Genesys Cloud?
- A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
- B. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
- C. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
- D. Have all attendees call you. When all calls are active, click the Start Conference button.
NEW QUESTION 33
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The Hardware ID (MAC address)
- B. The Base Settings
- C. The phone model
- D. The phone name
NEW QUESTION 34
Which feature is used to share a document of size 1 GB size through chat?
- A. Add web links
- B. Attach Button
- C. Drag and Drop
- D. Workspace sharable link
NEW QUESTION 35
What additional functionality does Communicate brings to Genesys Cloud?
- A. Call center features such as ACD and scripting.
- B. Knowledge base features, such as FAQs and Communities.
- C. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- D. Directory capabilities, such as advanced search, profiles, and keyword searching.
NEW QUESTION 36