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NEW QUESTION 32
What are two methods for creating a conference call in Genesys Cloud?

  • A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
  • B. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
  • C. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
  • D. Have all attendees call you. When all calls are active, click the Start Conference button.

Answer: C

 

NEW QUESTION 33
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

  • A. The Hardware ID (MAC address)
  • B. The Base Settings
  • C. The phone model
  • D. The phone name

Answer: A

 

NEW QUESTION 34
Which feature is used to share a document of size 1 GB size through chat?

  • A. Add web links
  • B. Attach Button
  • C. Drag and Drop
  • D. Workspace sharable link

Answer: D

 

NEW QUESTION 35
What additional functionality does Communicate brings to Genesys Cloud?

  • A. Call center features such as ACD and scripting.
  • B. Knowledge base features, such as FAQs and Communities.
  • C. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
  • D. Directory capabilities, such as advanced search, profiles, and keyword searching.

Answer: C

 

NEW QUESTION 36
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