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NEW QUESTION 40
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

• A. More consistently meet customer response times.
• B. Proactively adjust Service Contracts.
• C. Proactively adjust to address demand fluctuations.
• D. More accurately assign Work Orders based on skills.

Answer: C,D

NEW QUESTION 41
Universal Containers (UC) uses Salesforce to track the following customer data:
1. Leads,
2. Contacts
3. Accounts
4. Cases
Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems.
UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.
Which two solutions should an Integration Architect recommend to handle this requirement?
Choose 2 answers

• A. Locally cache external ID'S at the middleware layer and design business logic to map updates between systems.
• B. Design an MDM solution that maps external ID's to the Salesforce record ID.
• C. Store unique identifiers in an External ID field in Salesforce and use this to update the proper records across systems.
• D. Use Change Data Capture to update downstream systems accordingly when a record changes.

Answer: B,D

NEW QUESTION 42
each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?

• A. Create a work order and work order line item for each asset being serviced
• B. Create a work order for all assets being serviced and work order line item for each product consumed
• C. Create a work to type automatically create relevant line time for each asset
• D. Create a work order for each asset being serviced

Answer: A

NEW QUESTION 43
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

• A. Both the Primary Assets and Related Assets related lists on the Asset object
• B. Only the Primary Assets related list on the Asset object
• C. Both the Primary Assets and Related Assets related lists on the Work Order object
• D. Only the Primary Assets related list on the Work Order object

Answer: A

NEW QUESTION 44
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

• A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
• B. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
• C. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment
• D. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work

Answer: A

Explanation:
to assign the work

NEW QUESTION 45
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