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NEW QUESTION 29
WhichVVBCLI command can set an individual media file to an expired state?

• A. OutilsVVBcache stale_cache_entry <cache_entry_url>
• B. show setVVBcache stale_cache_entry <cache_entry_url>
• C. setVVBcache stale_cache_entry <cache_entry_url>
• D. setVVBcache stale_cache_entries

Answer: D

NEW QUESTION 30
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

• A. Wrap-up on Outgoing, set to Required
• B. Enable "Require Logout Reason"
• C. Wrap-up on Incoming, set to Required
• D. Enable "Require Idle Reason"

Answer: B

NEW QUESTION 31
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

• A. customer satisfaction
• B. cost
• C. productivity
• D. average queue time
• E. customer expectations
• F. call abandon rate

Answer: E,F

NEW QUESTION 32
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