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Download Implementing Cisco Contact Center Enterprise Chat and Email Exam Dumps

NEW QUESTION 34
How is the ECC variable created for chat, inbound and outbound email activities?

• A. User.ece.activity.id
• B. User.ece task id
• C. User.ece. .customer.name
• D. User.ece.email id

Answer: A

NEW QUESTION 35
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

• A. Administrative script
• B. Business hours
• C. Business calendars
• D. Time of day

Answer: C

NEW QUESTION 36
Which LDAP URL allows configuration in the properties pane under SSO configuration?

• A. Ldap://idap_server:80
• B. Ldap://idap_server:3268
• C. Ldap://idap_server:3269
• D. Ldap://idap_server:443

Answer: A

NEW QUESTION 37
Which items must be configured before agents can reply to emails from customers?

• A. Inbound workflows, Outbound workflows, Queues, DN
• B. Email aliases, Inbound workflows, Users, Queues
• C. Inbound workflows, Outbound workflows, Users, Email aliases
• D. Inbound workflows, Outbound workflows, Email aliases, Users, Queues

Answer: D

NEW QUESTION 38
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