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NEW QUESTION 35
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

• A. the file format is mp3
• B. the file format is wav
• C. the max file size is 40 MB
• D. G729
• E. G711 mu-law or a-law

Answer: A,C

NEW QUESTION 36
Which two components must a script be associated with to run? (Choose two.)

• A. CED
• B. Call Type
• C. Media Routing Domain
• D. Dialed Number
• E. Skill Target

Answer: C,D

NEW QUESTION 37
Which variable remains available to all scripts in the system until reset?

• A. User variable
• B. Caller Entered digits
• C. Peripheral variable
• D. Call variable

Answer: D

NEW QUESTION 38
What does Precision Routing use to determine if an agent is part of its pool?

• A. Teams
• B. Skills
• C. Attributes
• D. Expressions

Answer: A

NEW QUESTION 39
What are the two main features of theCisco VVB? (Choose two.)

• A. allows an agent to retrieve the required information through voice commands without interacting with a customer
• B. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• C. allows customers to retrieve the required information through voice commands without interacting with an agent
• D. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
• E. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

Answer: C,E

Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu

NEW QUESTION 40
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