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NEW QUESTION 21
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

• A. The Multimedia Cache database is unable to connect.
• B. The session timed out due to a browser issue.
• C. An LDAP connection issue was caused due to an incorrect LDAP parameter.
• D. SMGR is not authorizing Agent to login.

Answer: D

NEW QUESTION 22
Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

• A. Unified Collaboration Administration (UCA)
• B. Engagement Designer (ED)
• C. Call Server Connector (CSC)
• D. Unified Collaboration Model (UCM)

Answer: A

NEW QUESTION 23
In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

• A. PU Logs
• B. Provider Logs
• C. Agent Browser logs
• D. Service Logs
• E. System Logs

Answer: C,D

NEW QUESTION 24
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

• A. /var/log/Avaya/services/CustomerControllerService
• B. /var/log/Avaya/dcm/pu/AgentControllerService
• C. /var/log/Avaya/services/CallServerConnector
• D. /var/log/Avaya/dcm/pu/CallServerConnector

Answer: A,C

NEW QUESTION 25
Which statement about Avaya Oceana CSC and ACS integration is true?

• A. CSC communicates with Communication Manager through the DLG Interface in the AES.
• B. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
• C. CSC uses AES to control and monitor Session Manager voice calls and resources.
• D. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

Answer: C

NEW QUESTION 26
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