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NEW QUESTION 35
You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

• A. The determination rules have been configured, but not activated.
• B. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
• C. The question related to SLAs must be activated in project scoping.
• D. A workflow rule has to be scheduled to trigger the determination.

Answer: A,C

NEW QUESTION 36
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

• A. Select the relevant scoping question.
• B. Maintain the fine-tuning activity for date profiles.
• C. Create a workflow rule.
• D. Maintain the fine-tuning activity for contracts.

Answer: C

NEW QUESTION 37
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Use Fine Tuning to activate Service Contract Management
• B. Use Fine Tuning to manage the numeric range for contracts
• C. Activate Create Contracts in Detail View
• D. Activate Service Contract Management in Scoping

Answer: B,D

NEW QUESTION 38
When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

• A. Change the priority to escalated.
• B. Push the incident to SAP Service Cloud support.
• C. Set up a multi-step approval process.
• D. Start processing.

Answer: D

NEW QUESTION 39
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