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NEW QUESTION 41
What are two descriptions for the Agent Targeting Rule? (Choose two.)

• A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
• B. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
• C. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
• D. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
• E. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).

Answer: D,E

NEW QUESTION 42
Which two steps are required to configure a Supervisor? (Choose two.)

• A. make sure the Supervisor has an Active Directory Account
• B. ensure that "Is Supervisor" is checked
• C. assign the Supervisor to a Precision Queue
• D. assign the Supervisor to a Skill Group and Precision Queue
• E. assign the Supervisor to only one Team

Answer: B,E

NEW QUESTION 43
How are additional ICM Tools added?

• A. Admin Server node will add the additional tools provided in the Administration Tools folder.
• B. PG Server node will add the additional tools provided in the Administration Tools folder.
• C. Script Editor is available in the PG and ICM Router server.
• D. The Logger Server node will add the additional tools provided in the Administration Tools folder.

Answer: C

NEW QUESTION 44
Which microapp is used to gather information from the caller?

• A. Play Digit microapp
• B. Play Media microapp
• C. Get Digits microapp
• D. Get Speech microapp

Answer: C

NEW QUESTION 45
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