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NEW QUESTION 25
A business analyst (BA) is developing an approach for information management. The BA needs to identify and categorize which information is to be managed.
Which of the following techniques should the BA use to achieve this objective?

  • A. Mind Mapping
  • B. Prototyping
  • C. Observation
  • D. Item Tracking

Answer: A

 

NEW QUESTION 26
A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.
The BA has collected the following information over the last three months pertaining to these business processes:
* All the business processes are at their maximum capacity in terms of the current number of transactions.
* Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.
The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.
CBAP-64437d28e799b31bbfa3de69a4907abf.jpg
If the financial institution always works at full capacity month to month and the new success rate continues to remain the same after implementing the BA's recommendation, what is the average number of successes per month for the mortgage closure process, if the current process capability were increased by 50%?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: C

 

NEW QUESTION 27
A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.
The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.
A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).
CBAP-2ca8d212eb810aee970614b873fa393d.jpg
Each truck can only make two trips a day. The BA has noticed that only 30% of trips have their orders available for loading when a truck arrives. Otherwise the truck has to wait one extra hour until the orders are picked and brought to the loading bay.
If trucks are the only constraint, approximately how many hours are lost due to this downtime?

  • A. 15 hours
  • B. 17 hours
  • C. 18 hours
  • D. 20 hours

Answer: C

 

NEW QUESTION 28
A business analyst (BA) is defining the decision making process for changes raised during a project and wants to understand the decision making authorities within the company.
What might the BA do to gather this information?

  • A. Market analysis
  • B. Survey
  • C. Cost benefit analysis
  • D. Focus group

Answer: D

Explanation:
Explanation/Reference: IIBA BABOKv3 (289)

 

NEW QUESTION 29
You are the business analyst for your organization and are working with Ralph who is also a business analyst at your company. You have moved one of the requirements higher in the prioritization of the requirements because it is needed to be implemented before some of the more important requirements are done. Ralph disagrees with your placement of the requirement because you are to rank the requirements based on their level of difficulty. Who is correct and why?

  • A. You are correct because the lower priority requirements must be completed before the higher priority requirements can be done.
  • B. You are correct because you are the senior business analyst.
  • C. Ralph is correct because the sequence of requirements is actually done with the project activity list.
  • D. Ralph is correct because the requirements are always to be ranked by importance or business value.

Answer: A

Explanation:
Explanation/Reference:
Explanation:

 

NEW QUESTION 30
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