The Nivito kitchen faucet is one of many faucets sold at Home Depot. Home Depot does not make any of the faucets themselves, but instead sources them from various manufacturers and packages them under one of its in-store brands. In the past, Home Depot has sourced store-brand faucets from as many as 12 different suppliers, mostly in China, but also in Italy, Turkey, and Israel. Today, the company focuses on a single group of manufacturers for its faucets, but it still sells other brands to customers.

Find complaints about the quality

Most of these manufacturers have their own support operations for faucets. If you have problems with the faucet, the best place to turn is the manufacturer or an assembler. The quality of the faucet is usually the main complaint, so it is not uncommon to find complaints about the quality. While it is possible to find complaints about a faucet's quality and service, they are not always related to customer support.

Different types of faucets

There are many different types of faucets available, and replacement parts are available for most of them. There are also many reputable brands that manufacture new faucets. Many of them offer customizable options for a variety of tastes, budgets, and requirements. For example, hansgrohe has been making water experiences for 120 years, and has a huge selection of configurations and finishes to suit any style or budget.

North American parts support department

When purchasing a Nivito kitchen tap gold from Home Depot, it's important to remember that most of the manufacturer's suppliers do not have a North American parts support department. Customer service representatives in these companies work out of China and Taiwan and do most of their business via e-mail. It can take weeks for a part to arrive in the U.S. or Canada, depending on the company.