Market overview

The global unified communications as a service market are projected to register a CAGR of 10.5% from the years between 2019 and 2025. The market was worth USD 25.85 billion in 2020. It should be worth USD 69.93 billion in 2028. The Unified Communication as a Service Market research report provides recent new developments, trade regulations, SWOT analysis, production analysis, value chain optimization, market share, size, drivers & forecast.

The model that unified communications as a service works off of allows various telecoms service providers choices in terms of providing their customers with telecom or communications services. Most unified communications as service providers offer their customers various packages. These include a message and video conferencing tools and many other resources that make various types of text and voice communications possible.

Many workplaces are responding to employee requests to work from home. Workers prefer the work from home option because it gives them flexibility and freedom in terms of their work schedule that they otherwise wouldn’t enjoy in the office. It also simplifies office culture by getting rid of the need to brown nose.

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Multiple Factors to Boost Market Growth

The growing number of communication standards and forms has necessitated the use of a unified communications platform by enterprises in order to maintain a consistent flow of information among teams all over the world. As employees and workspaces cross boundaries, communications across all channels, including voice, instant messaging, and video, must be integrated. The unified communication as a service market is predicted to grow rapidly during the forecast period due to many advantages such as cheaper cost of ownership for organizations compared to other dedicated communication channels and improved integration across platforms and communication models.

Segment overview 

By deployment mode

This segment can be grouped as follows:

  • Managed
  • Hosted

The hosted sub-segment can be further divided into:

  • UC Saas
  • UC Paas
  • UC Iaas

By service

This segment can be further grouped into:

  • Telephony services
  • Contact center services
  • Uc application services
  • Collaboration services

The telephony services sub-segment is expected to hold the largest market share at 28.9%. This was the figure in 2020 and the sub-segment is expected to retain this lead in terms of market share for the time period that this report covers.

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By organization size

This segment can be further grouped into:

  • Large enterprises
  • SMEs

By delivery model

This segment can be further grouped into:

  • Standalone services
  • Integrated services

By vertical

This segment can be further grouped into:

  • BFSI
  • IT and telecoms
  • Public sector
  • Healthcare
  • Retail
  • Logistics and transportation
  • Travel and hospitality
  • Others

Regional analysis

The global unified communications as a service market can be grouped into the following regions:

  • North America
  • The European Union
  • Asia-Pacific
  • The Middle East and Africa
  • South America

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The North American region is expected to dominate the market for the time period that this report covers. It also holds the regional leader in terms of market, share. The reason for this is that most businesses in this region are already using some sort of unified communications as a service in their daily business operations. 

The Asia-Pacific region is expected to register the highest CAGR for the time period that this report covers. The reason why is that the services sector is growing exponentially in most nations in the region. This is leading to the workforce, in general, going mobile and virtual. 

Many nations in the Asia-Pacific region are investing heavily in the infrastructure and technologies needed to support unified communications as a service. This means using much more AI than in the past. Singapore, especially, takes the lead in this regard.

Table Of Contents

1 EXECUTIVE SUMMARY

1.1 MARKET ATTRACTIVENESS ANALYSIS

1.1.1 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY DEPLOYMENT MODE

1.1.2 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY SERVICE

1.1.3 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY ORGANIZATION SIZE

1.1.4 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY DELIVERY MODEL

1.1.5 GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY REGION

2 MARKET INTRODUCTION

2.1 DEFINITION

2.2 SCOPE OF THE STUDY

2.3 RESEARCH OBJECTIVE

2.4 MARKET STRUCTURE

3 RESEARCH METHODOLOGY

3.1 RESEARCH PROCESS

3.2 PRIMARY RESEARCH

Continued...

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