The most annoying message one would hear while calling a business number would be “all lines are currently busy….please stay on the line”. Considering the short patience that we have, and the need for an instant solution to queries, a missed call service can provide quick and impressive solutions to any type of information needed.  

A missed call as the name suggests is as simple as it can get for anyone to reach a business and inquire about products and services. It is a million times better service for the generation of today. What is to be understood is that the role of missed calls is more than mere communication tools.      

Missed call service can foster better relationships with customers in long term. It is a novel solution that can help any business to communicate with its customers and leads effectively. 

6 Use Cases of Missed Call Service to Prove It Is the Best Solution

Missed call service is the best solution that any business can make use of. In the past, before the launch of missed call service, businesses’ had to heavily rely on the old telephony systems for marketing their products or services and for communicating about various offers, etc. This process is time-consuming, effort-taking, and would require a lot of human resources. Added to this, customers would get delayed resolution to their queries and this would lead to bad customer service and experiences. Not anymore with the arrival of missed call services. 

Missed call service is a part of the cloud telephony solution, with the remaining being IVR, toll-free numbers, virtual numbers, and more. Missed call services have risen as an important strategy these days. Below is a brief description of the most fascinating use cases of missed call services for businesses.  

Use case 1: User Registration

User registration is part of the normal activity of businesses. It involves the provision of subscription of services or user onboarding for event participation. If done traditionally, the process is tedious and requires massive manpower and resources. 

A better alternative is the use of a missed call service. An auto-reply with a registration link is all that is needed for the completion of registration that can not only save time but also eliminate complications.   

Use case 2: User Verification

Missed call service can be utilized by businesses for user verification too. Verification of clients and the activities created by them is most needed by organizations like banks and eCommerce sellers. Missed call service makes it easy to replace initiatives like mobile number verification, OTP, and user confirmation. This service allows users to verify their mobile numbers with a simple missed call. 

Use case 3: Call Back Service

Call-back service is another way of benefiting from missed call service. Whenever a business gets a missed call from its customers, the business gets notified about the customer details via email or text message, and a call back can be initiated to reconnect. Missed call service never lets your business miss out on prospective customers at any given point in time. 

Use case 4: Review & Feedback

Any business needs to gain reviews and feedback information from customers. This is because it gives businesses a scope of improvement of their products and services. Moreover, reviews, opinions, and feedback enable businesses to understand customer expectations and showcase patterns. A missed call service makes it easy to gather such information from customers since all the customers have to do is make a missed call. A missed call service also makes building, analysis, and management of the caller database easier.    

Use case 5: Voting & Contests

Missed call service is also very useful in voting and contests, both of which are initiatives of branding. This service is beneficial for political parties as well. Generally, a huge amount of effort and time is needed for gathering information during the traditional ways of voting and contests. A missed call service combined with an integrated CRM can provide reliable and precise data needed. Different types of contests such as that related to the entertainment industry can be run by a missed call service using the same dashboard.  

Use case 6: Opt-in list building

Opt-in list building is another use case of missed call service that makes it possible to send messages, and emails to those customers who have opted in for that particular missed call campaign.    

Only those who give a missed call voluntarily will be a part of the database or list that you will be used to send across messages and emails as a part of future marketing campaigns.

Conclusion 

From the above information on the different use cases of missed call service, it can be understood that the service is indeed having a lot of potential to unlock new sales opportunities for businesses. When compared to other types of marketing initiatives, missed call service is not only cost-effective but also easy to implement. 

If you are looking for an excellent customer engagement strategy, missed call service is the right technology for your business. All you need is to select the right missed call service provider. Office24by7 Technologies is the best-missed call alert service provider and you can call us at 91 7097171717 or drop an email at sales@office24by7.com today.