Cloud telephony should be adopted by startups at the earliest. Over the last few years, significant growth has been witnessed by Indian startup businesses. India has become the hub of startups and there has been a rapid boom in every sector of business be it e-commerce companies, food delivery services, cab services, etc. Across the globe, India has reached the third position as the most rapidly growing base for start-ups due to rapid advancements in technology.  

Cloud telephony, a phone system that is operable via an internet connection has gained popularity over the past few years. It is a technology that not only manages the entire business communications but also helps in the growth of businesses. Considering the growth, cloud telephony is expected to reach a CAGR of 13.28% over the forecast period 2020-2027. 

This article reveals to you the many reasons why startups especially should invest in cloud telephony services.  

Reasons Why Startups Should Opt for Cloud Telephony at the Earliest

Cloud telephony solutions have many benefits to offer apart from being able to provide a remote work environment. It helps build trust and customer loyalty. Listed below are the many reasons why startups especially should invest in cloud telephony services.      

Curtails the Expenses Enormously

Cloud telephony services offer huge savings on cost when compared to traditional telephony systems. This is because cloud telephony solutions do not need any huge investments in their setup. Cloud telephony solutions also do not need any maintenance. 

Easy Installation 

Compared to PBX or EPABX (Electronic Private Automatic Branch Exchange) systems that take a few days for installation, cloud telephony solutions take only a few hours. Cloud telephony can be integrated into the existing telephony system of businesses seamlessly without the requirements of the software, hardware, etc. All cloud telephony requires is a seamless internet connection, laptop, or mobile device to operate and manage various activities within the system. 

Data Analysis and Security 

Cloud telephony can organize data effectively and provide data security. For startups, cloud telephony solutions provide a customized dashboard that can not only gather data but also help managers analyze the data, thereby helping in making data-backed decisions.  Cloud telephony can identify potential leads and help in automating processes further. Further, since data is stored in a cloud server, cloud telephony guarantees data security.  

Zero Possibility of Missing Any Call

Missing calls can lead to the loss of potential leads or customers and this would not add any revenue to your business. With cloud telephony, there is no possibility of missing any calls from potential leads.  

Effective Promotion of Business 

Cloud telephony solutions like bulk voice calls can help in the effective promotion of your business as a huge customer base is informed about any special offers or promotional events about your business. An IVR service, a part of cloud telephony solutions helps in reaching out your message to many potential leads. Both these solutions (bulk voice calls and IVR services) can help in brand promotion within a few minutes and don’t burn a hole in your pocket.  

Can Be Scaled Easily 

Cloud telephony solutions can be scaled easily as your startup business grows. Even if your startup business has to serve multiple locations, cloud telephony solutions can easily support the same. Not only does it save your precious time but also money. 

Improves Customer Service and Customer Experience 

With the many features provided by cloud telephony, it can help improve customer service to a great extent. For example integration of a CRM system and IVR system can help agents get all the necessary information about customers in one place and help make customer interactions better. The use of a toll-free number, again a part of cloud telephony solutions, from call center software providers, can help you gain more customers. Moreover, the IVR system reduces the customer waiting time by almost 50 percent, and given the fact that customers don’t spend much time waiting to speak to the right agent, a cloud telephony solution is a must for your startup business.   

Conclusion 

So you can see the many reasons why startups should adopt cloud telephony at the earliest. Cloud telephony has the potential to help your startup business grow leaps and bounds through efficient business communication with existing customers and potential leads. 

As the saying goes an early start is half the battle won, why not pick up your phone and call us at 91 7097171717? Alternatively, you can also email us at sales@office24by7.com. We provide the best cloud telephony system and will be glad to help your start-up business grow.