At Midway Mower Centre we try to make it easy for you to purchase a large range of products. We are the largest and your trusted Mower Shops in Queensland. if you should change your mind we are happy to issue a store credit or a refund if necessary. according to our refund & returns policy detailed further below:

Our refund and returns policy last 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened and in the original manufacturer's packaging. To complete your return, we require a receipt or proof of purchase from our store. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery
• When Merchant payment method fees have been deducted during checkout.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain reasonable amount of days. A re-stocking fee will apply and any merchant fees will be deducted before your refund amount. These are anywhere from 1.5% to 6 % depending on your payment methods such as visa, stripe, PayPal or for example Zip and Afterpay charge more for your payment method transactions and these will be deducted first before your refund is applied.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

Sale items

Only regular-priced items may be refunded. Sale and clearance items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. At Midway Mower Centre, we service and repair most makes and models of lawnmowers, brush cutters, hedge trimmers, and many other garden care products. We specialize in servicing and repairs for contractors and resorts. We pick up and deliver, too. We understand that every lawn is different. That’s why we offer a comprehensive range of lawnmowers to suit any lawn. We’ve been in business for over 34 years. For more information on any of our stocked items, please contact the team at Midway Mower Repair Shop.