The automotive industry has undergone tremendous changes and developments in the 20th century, and it is still unstoppable. Since the first car went on sale, automotive industry news reports a sharp increase in sales as more and more cars are produced.
Recently, car sales have risen to new highs due to economic liberalization, attractive financing schemes and tax incentive laws, and the growth of local incomes. However, with the changing times, people's mentality has changed and today, in addition to car design and models, the services provided by car manufacturers play a decisive role.
Freedom of Choice
As more companies enter the automotive industry, buyers will have more freedom in choosing the best one from the party. Unlike in the past, today’s buyers are more focused on the services provided by car manufacturers. And when a variety of tools are available, buyers conduct their own research and gather additional information before entering any car dealership. Therefore, with such a focus on service, the role of car service manager is very important for all car companies in the market.
Deals with Customer
The Vehicle Service Manager not only coordinates and oversees the functions performed by the service personnel, but also oversees all operations performed by the service department. You must ensure that all subordinates comply with company policies and other applicable laws and regulations. Since the Vehicle Service Manager deals with the customer and service department, he has to make calculations to please both the customer and his staff.
Employees in the position of Service Manager should ensure customer retention not only through repairs and maintenance, but also through customer communication and understanding of priorities. You need to analyze and identify market reports and have a good understanding of current trends that are causing a stir in the automotive industry. There are so many things that it goes without saying that the job of a service manager requires leadership qualities, management knowledge, and consulting skills in addition to customer service parameters.
Service consultants, as well as service managers or service directors, should be trained on how to calculate the productivity of other employees and how to improve customer service skills. Provides information about teaching. As part of the Service Consultants module, Service Consultants conduct training for Service Consultants to ensure that employees are always positive about their work and provide a good experience to their clients. set standards to make sure they have the skills and knowledge. .