Online shopping isn’t just about great products anymore—it’s also about fast, helpful service. Shoppers today expect instant replies, product suggestions that match their needs, and support any time of day. That’s why many eCommerce stores are turning to AI chatbots. These smart helpers can answer questions, guide customers, boost sales, and take care of tasks around the clock—saving time and improving the overall shopping experience.

Using an AI Chatbot for eCommerce allows online businesses to deliver personalized support at scale. Whether it's handling FAQs, tracking orders, or recommending products, these chatbots are designed to enhance customer satisfaction and streamline operations.

If you run an eCommerce store, adding an AI chatbot could be one of the best moves you make in 2023. But with so many chatbot options available, it can be hard to know which one to choose.

To make it easier for you, we’ve listed the Top 10 AI Chatbots for eCommerce in 2023. Each chatbot is powerful, easy to use, and built to boost your online business.

1. Tidio

Best for: Small to medium-sized eCommerce stores looking for a fast and user-friendly solution.

Tidio is a top choice for many Shopify and WooCommerce store owners. It combines live chat with AI-powered responses to help businesses answer customer questions instantly. You can also use it to automate FAQs, recover abandoned carts, and offer product suggestions.

Key Features:

• Live chat and AI chatbot in one

• Integrates with Shopify, WordPress, Wix, and more

• Smart reply templates

• Multilingual support

Why it’s great: Tidio is beginner-friendly and affordable. Even with its free plan, you can access many useful features.

2. Chatfuel

Best for: eCommerce stores using Facebook and Instagram for sales.

Chatfuel focuses on automating conversations on Messenger, Facebook, and Instagram. It’s especially useful for stores that use social media to interact with customers. Chatfuel helps manage product inquiries, send updates, and even process orders directly through chat.

Key Features:

• No-code chatbot builder

• Integrates with Facebook, WhatsApp, and Instagram

• Product recommendation features

• CRM tools and lead capture

Why it’s great: If social media is your main sales channel, Chatfuel can be a powerful asset.

3. Gorgias

Best for: Stores looking to combine customer support, automation, and helpdesk features.

Gorgias is more than just a chatbot—it’s a full helpdesk for eCommerce. It connects your email, live chat, and social media support in one place. Its AI can handle repetitive questions while your team focuses on complex issues.

Key Features:

• AI-powered ticket tagging and replies

• Deep integration with Shopify, BigCommerce, and Magento

• Macros for quick responses

• Performance analytics

Why it’s great: It’s perfect for fast-growing brands that need a more professional support setup.

4. ManyChat

Best for: Marketing-focused eCommerce brands.

ManyChat is designed for Messenger and SMS marketing, but it also includes a powerful chatbot. It allows eCommerce stores to automate customer interactions, create sales funnels, and run marketing campaigns directly in chat.

Key Features:

• Visual flow builder

• Facebook Messenger, Instagram, and SMS automation

• eCommerce integrations

• Custom campaign templates

Why it’s great: ManyChat is ideal if you want to convert chats into sales while building customer relationships.

5. Drift

Best for: B2B eCommerce businesses.

Drift is a conversational marketing platform that goes beyond just chat support. It helps B2B stores and services qualify leads, schedule demos, and connect customers to the right team instantly. It’s more focused on lead generation than regular customer support.

Key Features:

• AI chat for lead qualification

• Real-time messaging and video calls

• Custom chat routing

• CRM integration (like Salesforce, HubSpot)

Why it’s great: It’s best suited for companies selling high-ticket products or services online.

6. Zendesk Answer Bot

Best for: Large eCommerce businesses with complex support needs.

Zendesk’s Answer Bot uses machine learning to suggest relevant articles and answer common questions. It works within the Zendesk ecosystem, making it a great choice for companies already using Zendesk Support.

Key Features:

• AI answers from your help center

• Multi-language support

• Scales easily with your business

• Works with email, chat, and messaging

Why it’s great: It’s reliable, flexible, and works well for businesses with a large volume of support tickets.

7. Octane AI

Best for: Shopify brands looking to boost sales through quizzes and product recommendations.

Octane AI is built specifically for Shopify. Its main selling point is the interactive quiz builder that helps customers find the right products. It also includes a Facebook Messenger chatbot and email marketing features.

Key Features:

• Product recommendation quizzes

• AI chat for Messenger

• Shopify integration

• Abandoned cart recovery

Why it’s great: It helps convert visitors into buyers by offering a personalized shopping experience.

8. Botsonic (by Writesonic)

Best for: Store owners looking for a ChatGPT-like experience for their websites.

Botsonic is a no-code AI chatbot builder powered by GPT-4. You can train it on your own product data, FAQs, and website content to answer customer questions. It's ideal for businesses wanting an intelligent chatbot that feels natural and human.

Key Features:

• GPT-4 powered chatbot

• Easy to train with your data

• Supports websites, apps, and messaging tools

• Multilingual and highly customizable

Why it’s great: If you want a smart, ChatGPT-style bot for your store, Botsonic is a solid choice.

9. Re:amaze

Best for: Brands that want an all-in-one support and messaging platform.

Re:amaze offers chat, email, SMS, and social media support in one dashboard. Its AI chatbot can handle common questions and also transfer customers to a live agent when needed. It supports Shopify, BigCommerce, WooCommerce, and others.

Key Features:

• Unified inbox for all channels

• Chatbot with intent detection

• Real-time messaging

• Workflow automation

Why it’s great: It provides powerful automation tools while keeping human support in the loop when necessary.

10. Flow XO

Best for: Developers or advanced users who want full control over chatbot workflows.

Flow XO allows users to create more complex chatbot flows using a visual builder. It works across many platforms like websites, Messenger, Slack, and more. You can build bots to answer questions, guide users, or even process payments.

Key Features:

• Visual workflow editor

• Integration with 100+ platforms

• Live chat and chatbot combination

• Data capture and payment support

Why it’s great: For users who want full flexibility and customization, Flow XO offers a solid toolkit.

How to Choose the Right AI Chatbot for Your Store

Here are a few tips to help you decide which chatbot to use:

1. Know your goals: Do you want to boost sales, offer 24/7 support, or reduce abandoned carts? Pick a bot that matches your priorities.

2. Check integration: Make sure the bot works with your eCommerce platform (like Shopify or WooCommerce).

3. Ease of use: Choose a chatbot that fits your tech skills. Some are no-code, while others need more technical knowledge.

4. Budget: Some bots offer free plans with basic features. Others may charge monthly based on users or messages.

5. Test before you commit: Most tools offer trials or demos. Use them to see if the chatbot fits your business.

Final Thoughts

AI chatbots are no longer just “nice-to-have” tools—they’re becoming essential for modern eCommerce. Whether you're a small business owner or a large brand, the right chatbot can save time, improve customer experience, and boost your bottom line.

Partnering with an experienced AI Development Company can help you build a chatbot tailored to your business needs. From customizing features to ensuring smooth integration with your eCommerce platform, these experts can create intelligent solutions that drive real results.

In 2023, the top chatbots like Tidio, Gorgias, Chatfuel, and Octane AI are leading the way in making AI more accessible and useful for eCommerce.

Pick one that fits your goals, try it out, and watch your customer interactions become smoother, faster, and smarter.